Kidify Store
Refund and Exchange Policy
How to exchange a size, when a refund applies, how refunds are paid, and who pays for return shipping.
Size Exchange
- Size exchange is allowed within 7 days of delivery.
- The item must be unused, unwashed, and in original condition with the original tags and packaging.
- Exchange depends on stock availability.
- If your size is not available, you can choose another item of equal value or receive a refund.
How to Request an Exchange
- Send your order number and clear photos of the item and its tags.
- WhatsApp +92-306 1828174 or email admin@kidifystore.com.
- We confirm the exchange and tell you where to send the parcel.
Refunds
- Refunds apply only for a wrong item, a damaged item, or an item we cannot supply.
- Report the problem within 2 days of delivery so we can check it in time.
- Please include your order number and photos showing the issue.
Refund Method & Timeline
- Approved refunds are paid through JazzCash, Easypaisa, or bank transfer.
- Refunds are sent within 8 working days of approval.
- Please share the mobile number or bank details for the account you want the refund sent to.
Return Shipping
- Return shipping is free when the problem is ours — a wrong or damaged item.
- For size exchanges, the customer pays return shipping unless we tell you otherwise.
Not Eligible for Exchange or Refund
- Items that have been used, washed, or altered.
- Items damaged by the customer after delivery.
- Items returned without a prior request and the order number.
Questions
For any exchange or refund request, contact admin@kidifystore.com or WhatsApp +92-306 1828174.